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My simple rule - Reach out and provide each person coming through our door at least 3 distinct experiences in the Shop.  Experience a new idea, and accept our invitatation to respond and have some fun too!

 

Changes to the Roxy Theatre Antiques and Gifts in Historic Downtown Kennewick
By: Ann Steiger  -  4/23/2012

In November, 2011, right in the middle of dressing the store for the Holidays and anticipating some really busy shopping timesantique store tri-cities, antique store kennewick, antique store pasco, antique store richland, washington, oregon ahead, our friend Kaye Anderson brought up the idea of removing the counter. Remove the only counter, the original Ken's Menís Clothing Store counter installed in the mid-1960s, and see what would happen. In February we implemented Kayís idea and as a result both the energy and the displays have shifted and our customerís love the change.

Oh, my gosh . . . rip out a perfectly good sales counter? So I mentioned it to Tom, both husband and unwavering supporter of both myself and the Roxyantique store tri-cities, antique store kennewick, antique store pasco, antique store richland, washington, oregon Theater Antiques and Gifts. He said "Why Not!". He and I put pencil to paper and created a timeline and plan to implement the idea. We couldn't even begin while in Holiday Mode so we selected early February, right before launching the Tri-Cities Antique Show. . . with a twist of vintage! Tom took on the project dedicating 5 Sundays to accomplish the task.

The first step was to relocate the actual customer counter. We created several counters out of galvanized siding and old doors and put them on casters making them mobile so we could move them around for the next three weeks ensuring thatantique store tri-cities, antique store kennewick, antique store pasco, antique store richland, washington, oregon their final resting place made sense, to the shop and our customers. After that, out came the original counter.

Folks would come into the shop and ask if we were closing or moving? No, just removing the counter and rethinking the flow, and look and feel of the Roxy Theater Antiques. Some would ask, did we salvage it? No, just like remodeling your 1980s kitchen, we had to remove everything and start over. Tom brought an off the cuff idea to life while our pal Cheri and I painted the floor, which is a whole other experience.

Needless to say, with the old counter gone, the new customer service area in play, the whole energy of the storeantique store tri-cities, antique store kennewick, antique store pasco, antique store richland, washington, oregon has changed. The flow of how people move around the shop is different. I can say it is awesome and worth every "cuss word" we used on those Sundays.

Now the Roxy has additional floor space for themed displays and since it's spring in the Tri-Cities, we launched a garden display several weeks ago . . . complete with aged bird baths, outdoor furniture, funky home decor' (vintage water skis to hang on the cabin or make a shelf out of), wicker furniture.

And, as shown in the bottom right corner in the picture to the right, a new sales counter made out of repurposed elements with a "garden view".

 

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